The Advice of a Credit Counselor. You will speak to a consolidation specialist who will design a payment plan that is specific to your individual needs. Our courteous representatives are trained to take a pro-active approach to both the clients' and the creditors' needs. Our financial counselors are knowledgeable of creditors’ policies and rules. This helps them to work as a liaison between you and your creditors so that you can obtain lower interest rates, reduce monthly payments, and decrease or eliminate late payment charges and delinquent fees. The counselors work for you, not for your creditors. They are here to help you complete our program successfully.